Policy

Hours of Operation
Business Office:
Monday thru Friday 10am - 5pm EST

Order Processing, Shipping & RMA:
Monday thru Friday 9am - 5pm EST

All of our facilities are closed on weekends (Saturday and Sunday), and most major U.S. holidays.

Orders can be placed online 24 hours/day, 365 days/year

An Online Store
Currently, products are only available online through this website. We do not have a physical retail store. However, we do have a select few authorized retailers that have physical stores you can visit.

Mission Statement
EnKore Makeup is dedicated to the provision of high quality beauty products and supplies to makeup users, enthusiasts, and industry professionals. We achieve this by:

  • Formulating and designing products using high quality, sustainable materials and ingredients
  • Manufacture within standards set forth by both the FDA and the Consumer Product Safety Commission

Product Testing
We DO NOT test on Animals. Our products are tested and reviewed by close friends and family members.

Legal Disclaimer
The use and selection of cosmetic products and other beauty-related products, requires utmost care to be certain that any directions and warnings from the manufacturer are observed and followed, and that Customer is aware of the possibility that some people may have allergic or other reactions to such products. Customers are advised to read and strictly follow the label, all packaging inserts, ingredients lists, and instructions and all manufacturer directions and warnings. EnKore Makeup LLC is not responsible for any reaction or any failure of a product to satisfy any special use, requirements, or otherwise meet the needs or expectations of the Customer. EnKore Makeup LLC does not accept any liability for the failure of products it sells, to meet any specific needs of a user of the product, or for any loss, damage or injury caused by the products.

General Disclaimer
Once you have placed your order, you agree to all the terms, conditions and shipping policies of EnKore Makeup Online/EnKore Makeup LLC.  Any use or misuse of any purchase made from EnKoreMakeupOnline.com is the customer's responsibility. EnKore Makeup LLC, the owner of EnKoreMakeupOnline.com, is not responsible for any recipes, formulas or finished product which does not turn out as expected by the customer. We reserve the right to cancel/reject any orders placed at our own sole discretion.

Placing Orders
All orders should be placed on the website only, this ensures a proper invoice and billing, and safe/secured transaction for you. NOTE: We only take online orders, please do not email to place your order. We do however encourage you to contact us for any questions or concerns prior to placing the order. All Sales are Final.

Order Cancellation
A cancellation fee will be charged on paid orders cancelled before shipping processing has begun. An additional 15% restocking fee on the cost of the products ordered will be charged to orders that were already packed and prepared for shipping. Cancellation Fee and Restocking Fee total will not exceed 20% of the order cost. Cancellation of orders must be made via email generated from the email address you used when you placed your order. Shipped orders may not be cancelled.

Adding Products to an existing order
We can not add or change an order once it is placed and paid for. Please make sure you review your order carefully before submitting. In the event that you decide to purchase more products, a new order must be made.

Out of Stock items
If an item is out of stock, it can not be purchased nor backordered. Some items are available for "pre-order". If an item is a Limited Edition, we will try our best to inform our customers if those particular items will be re-stocked or not. As we constantly find better products, some items may be posted “retired”, but will make every effort to inform our customers of available alternatives.

Sales, Discounts, and Special Offers.
Periodically, we will post items on sale, on special, or on clearance. We will make every effort to feature these items on our Home page. Our regular prices are set at reasonable and competitive rates, and we do not offer further discount outside of specifically posted sales and specials. Currently, we do not offer volume discounts. Industry Professional (PRO) discounts are currently not available either.

Payment Methods
We only offer the following payment options through PayPal:

  • Master Card
  • Visa
  • American Express
  • Discover
  • PayPal
  • E-Checks (can take 4-10 days to clear and will be shipped only once cleared)

All payments have to be in US Dollars only.

Returns
Due to the nature of cosmetic and soap products, there are absolutely no returns on these items. In some cases, we will work with you to arrange replacement products, only if damages incur during the delivery of your order. 

For non cosmetics items, we will ONLY accept returns if the product packaging are unopened, unbroken seals, unused, not damaged AND if you return the product/s within seven (7) days from the date you received it AND if you have received a RMA (Return Merchandise Authorization) number from us. Please contact us immediately when you decide to return a product. We will promptly respond with your RMA.  You will not be able to  send back a package without an RMA number. You will need the correct address and directions of how to send the package back. Please use caution when packaging products to be returned. If they are damaged in route, we cannot accept your return. Another good reason to keep the packaging the product is delivered in. 

Please be advised that we do not send damaged items, and we have no control whatsoever once the parcel has been released to the carrier/s. Special care is taken to ensure your products will arrive to you in good condition.

Shipping charges are not refundable.

Unauthorized Returns
If we receive an unauthorized return, or if the product is used in any way, or opened, we will not accept the return. We can distinguish if a product has been used or not. We are happy to accept your returns if you follow our policy. 

Your Privacy
The personal information you provide is for the sole purpose of processing your order or request. EnKore Makeup LLC does not sell or share any of the personal information you provided with other people or companies. All information collected from our website will be kept strictly confidential.

As we use PayPal, we do not store or have access to your financial or Credit Card information. So therefore we do not keep your payment info on file. In case you need to reorder, your payment will have to go through PayPal processing once again. As we don’t have your financial information on file, we cannot offer Express Checkout at the moment. This is also advantageous to our customer as it provides protection and security.

If a problem arises with your order, we may use your name and email address or phone number to contact you.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

  • permitted or required by law
  • trying to protect against or prevent actual or potential fraud or unauthorized transactions
  • investigating fraud which has already taken place.

The information is not provided to these companies for marketing purposes.

We may need to disclose user information in certain exceptional circumstances. This may be needed to protect against illegal hackers, to protect our legal rights or to address actual or threatened illegal or harmful conduct. Disclosure may also be required by legal process, such as a search warrant, subpoena or court order.

If you have any questions, please feel free to contact us.

Site Disclaimer
We reserve the right to change any prices and descriptions without prior notice. We are not liable for spelling mistakes or price mistakes. We make no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of any information and data on this website. We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on this web site. By accessing our web pages, you assume all risks associated with the use of this site, including any risk to your computer, software or data being damaged by any virus, software, or any other file which might be transmitted or activated via a web page or your access to it. The information, services, products, and materials contained or offered in this website are provided on an "as is" basis with no warranty.


Copyright © 2005-2017 EnKore Makeup LLC. All rights reserved.